FAQ

How can I schedule an appointment with your office?

Please call our office at (252) 207-0545. If you reach our voicemail, please leave a message and we will return your call as soon as possible. You may also request a referral from your primary care provider. Referrals can be faxed to (252) 364-4620 and we will reach out to schedule an appointment as soon as possible.
Is there an age requirement for testing?

We provide testing services for ages six and up.
What are typical problems for which people are referred for testing?

Individuals are referred to our office for testing for a wide variety of concerns. These include, but are not limited to: Attention Deficit Hyperactivity Disorder Autism Spectrum Disorder Intellectual Disability Disruptive, Impulse Control and Conduct Disorders Depressive Disorders Anxiety Disorders Posttraumatic Stress Disorder Personality Disorder Bipolar Disorder Psychotic Disorders Substance Use Disorders Somatic Symptom Disorders Mild and Major Neurocognitive Disorders (Alzheimer’s Disease, Vascular Dementia, Frontotemporal Dementia, Stroke, Traumatic Brain Injury, Neurocognitive Impairment due to Radiation and/or Chemotherapy)
What type of testing do you provide?

Routine psychological batteries Neuropsychological batteries Presurgical evaluations for spinal cord stimulator or bariatric surgery Fitness for duty, pre-employment testing for law enforcement
Do you offer medication management services?

At this time, we refer out for all medication management. Our office is unable to prescribe medications.
What should I bring to the appointment?

Please bring * Insurance cards * Any previous testing reports/psychological testing results, including academic records (individualized education program plans-IEP and/or 504 plans) * Reports from any head imaging that has been done in the past (such as an MRI, CAT scan, or PET scan) * Form of payment for co-pays, co-insurance, or deductible. Payment is due at the time of service. You may also have documents faxed to our office prior to your visit. Our fax number is (252) 364-4620. A legal guardian must be present for all minors as well as adults who have legal guardians. We are very sorry, but if the legal guardian is not present, your appointment will have to be rescheduled.
Do you offer therapy services?

We are pleased to offer individual therapy services for ages seven and up. Please call our office to schedule an appointment.
Can I run errands while my child is there for an appointment?

No. For the safety and comfort of our patients, a responsible adult must be present within the building while the minor is attending their appointment. We understand that parents and guardians lead busy lives, and we appreciate your cooperation in making suitable arrangements to meet this requirement. This policy is in place to ensure the well-being of your child and to comply with legal and ethical standards. For the first appointment, a parent or legal guardian must be present. Following the intial visit, you may designate another responsible adult to accompany your child.
What is your cancellation policy?

We kindly request that you provide us with at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the appointment slot to another patient who may be in need of our services. Appointments cancelled with less than 24 hours' notice or missed without prior notification will incur a cancellation fee of $50. We genuinely regret having to implement thi fee, but it helps us cover the costs associated with the time reserved specifically for your session and the resources allocated to ensure your care. We want to emphasize that this policy is not meant to be punitive but rather to ensure fairness and accessibility to all of our patients.